Signs, signs, signs

In Ottawa, when you are thinking about buying a new home, how do you become aware of a builder/project?

Marc Thibault, real estate practice leader at the Canadian office of J.D. Power and Associates , provided some tantalizing insights at the Greater Ottawa Home Builders' Association customer service awards dinner on Thursday.

• Magazines, billboards, newspapers, builders' websites. Not really (about 23 per cent for all the categories);

• Your friends, relatives or colleagues (word of mouth). Yes, this is important -- at 24 per cent;

• But the winner hands down at 41 per cent is -- "Passing by sales centre/builder signage".

In other words, where you locate your sales centre and how you arrange your signs will draw more awareness/visitors to your site than any other media.

(Undoubtedly word of mouth and other resources are important in the final purchasing decision -- you don't spend $400,000 for a house just by driving by a sales centre, talking briefly to a representative, and plunking down a deposit. I'll look at these matters in the next posting.)

We of course should be cautious in extrapolating a report for one market area to others, but these numbers suggest to me that anyone doing residential work, whether it be new construction or providing in-home services should consider carefully the use and quality of their signage, and (if appropriate) how they can get around or find loopholes in municipal ordinances restricting directional signs. Signs work, it seems, for the largest number of people.

I'll look more at the broader (negative) trends in customer service tomorrow.

(Detailed breakdown: Source of Builder Awareness 2008/2009: Magazines - 5/4%; Billboards - 5/4%; Newspapers- 8/7%; Builder website - 8/8%; Friend/Relative/Colleague - 24/24%; Passing by sales centre/builder signage; 39/41%)

Signs on your truck

TileLady in Harriman, NY reports in contractortalk.com: "My husband lettered my trailer for me and it definitely gets me business. Once I purposely left my trailer in a parking lot and the next day I got a call and got a job out of it. Also whenever I'm at Home Cheapo with my trailer, people frequently walk over to me and ask me for estimates, etc. I'm not really concerned about road rage. I drive carefully and if somebody wants to pass me, more power to them!Lettering my trailer was one of the best things I've ever done!"

This contractortalk.com thread addresses the question: Should you 'sign' your vehicle -- and if so, how.

The consensus is "yes", both for direct inquiries and as a branding strategy -- people who see your well-organized truck will be more receptive to speaking with you for business.

But there are some cautions and exceptions noted:

• You need to watch out for road rage and you (or your drivers) had better be careful and sensitive or you will hear from them -- or the police!
  
• If you wish to park your truck at home in a residential area where business vehicles are restricted, watch out for the parking and zoning bylaws!

Probably, it is worthwhile to think carefully about this stuff -- incorporating it within your overall theme and marketing strategies.

Road signs?

Blogger Craig Rentmeester likes the way Ames Construction of Burnsville, MN handles its road signs. They have a pretty effective website as well.