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Saturday, May 09, 2009

The $25 cash flow (and client satisfaction) solution

Glen Kohlenberg at offers a suggestion to kill two birds with one stone.

He said a contractor he knew was having trouble collecting cheques from clients upon installation.

The poor contractor would drive around town trying to get the money, often finding the clients declining to pay because they weren't 100 per cent satisfied.

The solution: Kohlenberg suggested offering the installer a $25.00 cash bonus for every cheque collected. This little bonus of course encouraged the installer to do the job right -- and collect the cheque.

Cash flow and client satisfaction solved in one shot. Brilliant!

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