Several fellow bloggers who I respect greatly participated in a group blogging initiative this week about Client Relationship Management (CRM) systems.
I think if you read through these posts you will discover some of the key elements of effective CRM systems -- and what to avoid. Certainly, if you are preparing to spend significant funds/implement these systems, read these blogs first.
- Ford Harding (http://www.hardingco.com/blog/)
- Tim Klabunde (http://www.cofebuz.com/)
- Bernie Siben (http://builtenvironment.blogs.com/)
- Bobby Darnell (http://buildingnewbusiness.com/)
- Matt Handal (http://www.helpeverybodyeveryday.com/)
- Mel Lester (http://www.blog-bizedge.biz)
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