"The Process" for smaller projects

Sonny Lykos has posted the "'Shorty' Process" at JLC Online. This is, he says, for repairs and very small remodels.

... This may help you qualify those customers you want vs the bottom feeders. It sets the tone for your meeting with them. You just mail it to them the day they call so they receive it before the day of an appointment. It's works for me, and this is a revised version. I only use it for new customers, even if they are a referral.

The idea here is of course not to intimidate with complex procedures a person simply wanting a small job, but to help screen out clients and discourage client behaviour you don't really want to encourage.